In the competitive world of automotive services, customer feedback plays a crucial role in shaping how companies operate and improve. Valvoline Instant Oil Change, one of the most recognized names in vehicle maintenance, understands this deeply. To ensure customers’ voices are heard and valued, they introduced the TellValvoline survey — a simple yet powerful feedback platform that bridges the gap between customers and the company.
What Is TellValvoline?
TellValvoline is Valvoline’s official customer satisfaction survey. It’s designed to collect honest feedback from customers about their recent service experiences at any Valvoline Instant Oil Change center. The survey helps the company measure how well its employees meet customer expectations in areas such as speed, quality, friendliness, and professionalism.
The concept is simple: after a visit to a Valvoline location, customers receive a receipt that includes an invitation to take the TellValvoline survey online. In return for their time and input, participants may receive special offers, discounts, or entry into promotional draws — depending on ongoing campaigns.
How the TellValvoline Survey Works
Participating in the TellValvoline survey is quick and straightforward. Here’s how it typically works:
- Visit a Valvoline Instant Oil Change Location
After you receive your oil change or other vehicle service, you’ll get a receipt that contains a survey invitation code. - Access the Survey Website
Using your computer, tablet, or smartphone, visit the TellValvoline survey site (the web address is printed on your receipt). - Enter the Required Information
Input the survey code, date, and time of your visit to verify your transaction. - Answer the Survey Questions
Share your thoughts about your experience — Was the staff friendly and professional? Was the service quick? Did the technicians explain things clearly? Were you satisfied with the value for your money? Your answers help Valvoline measure customer satisfaction and identify areas for improvement. - Submit the Survey
Once you finish, submit your responses. Depending on the current promotion, you might receive a coupon or validation code for your next service.
The entire process takes less than 10 minutes, making it a convenient way for customers to provide valuable feedback while earning potential rewards.
Why TellValvoline Matters
The TellValvoline survey is more than a marketing tool — it’s part of Valvoline’s ongoing effort to enhance the customer experience. Here’s why it’s important:
- It Builds a Feedback Loop
TellValvoline allows customers to express what went well and what could be better. This direct feedback helps Valvoline’s management and franchise owners address issues promptly and improve overall service quality. - It Encourages Accountability
Knowing that every customer has a chance to evaluate their service encourages employees to maintain professionalism and consistency. It reinforces the brand’s standards of trust and transparency. - It Strengthens Customer Relationships
By asking for feedback, Valvoline demonstrates that it values customers’ opinions. This creates a sense of inclusion and appreciation, leading to stronger brand loyalty. - It Provides Data for Strategic Improvements
Aggregated survey data helps Valvoline identify trends, common concerns, and opportunities for innovation. Whether it’s adjusting service processes or introducing new products, the survey data fuels smarter decisions.
Benefits for Customers
For customers, TellValvoline offers several benefits beyond the satisfaction of being heard:
- Rewards and Discounts: Participants may receive coupons or promotional codes for future visits.
- Improved Service Quality: Sharing feedback helps Valvoline tailor its services to better meet customer needs.
- Customer Empowerment: Customers play a direct role in influencing how their local service center operates.
- Transparency and Trust: Knowing that the company listens builds confidence and long-term loyalty.
What Kind of Questions Are Asked?
The survey typically includes short, easy-to-answer questions focused on:
- How friendly and helpful the staff were.
- The speed and efficiency of service.
- The cleanliness and professionalism of the facility.
- The accuracy and clarity of service recommendations.
- Overall satisfaction and likelihood to return or recommend Valvoline.
These targeted questions ensure that the feedback collected is actionable and directly tied to the customer experience.
Tips for Completing the Survey
If you plan to take part in the TellValvoline survey, keep these simple tips in mind:
- Keep Your Receipt: You’ll need it to enter the survey code and verify your visit.
- Take the Survey Soon: Surveys are often time-sensitive — complete it within a few days of your service.
- Be Honest: Constructive criticism helps Valvoline improve. Don’t hesitate to point out issues.
- Redeem Your Reward Promptly: If you receive a coupon or validation code, check its expiration date and use it before it expires.
The Broader Impact of Customer Feedback in Auto Services
Customer feedback programs like TellValvoline represent a growing trend in the automotive industry. As consumers expect more transparency, efficiency, and personalized service, companies are turning to surveys to close the feedback loop.
For Valvoline, this isn’t just about tracking satisfaction scores — it’s about staying competitive in a market where convenience and trust matter most. The feedback gathered helps them optimize operations, train employees, and design promotions that resonate with customers’ real-world needs.
Moreover, it reinforces the company’s brand values: speed, reliability, and integrity. Each customer’s opinion contributes to maintaining these standards across all Valvoline locations.
Conclusion
TellValvoline is a testament to Valvoline’s commitment to listening, improving, and delivering exceptional customer service. By giving customers a simple platform to share their thoughts, the company turns everyday interactions into opportunities for growth.
For customers, it’s a quick and rewarding way to make their voices heard — ensuring that future visits are even smoother, faster, and more satisfying. For Valvoline, it’s a powerful feedback engine that fuels innovation, accountability, and trust.
In a world where service excellence defines success, programs like TellValvoline show that the road to improvement begins with listening. Every comment, rating, and suggestion drives Valvoline closer to its mission — keeping vehicles, and customer relationships, running smoothly.